Long-Term Care Resident Information: If you are having problems getting COVID-19 information about your loved one in a nursing or residential care facility, please email us your concerns here.
- Online complaint form for Long-term Care Division (updated 5/26/21)
- Visitation Guidelines and Response to COVID-19 Vaccination (updated 5/3/21)
- Visiting Loved Ones in a Nursing Home (updated 3/16/21)
- COVID-19 Vaccine Fact Sheet for Long-term Care Residents (updated 12/21/20)
- Resources for Individuals Living at Home (updated 11/06/20)
- Guidance for Personal Services in Long-term Care (updated 6/29/20)
- Essential Family Caregivers in Long-term Care Facilities (updated 11/22/20)
The virus that causes novel coronavirus (COVID-19) can cause outbreaks in nursing homes. Many of our residents are older adults and may have medical conditions putting them at a very high risk of becoming sick, or even severely ill, with COVID-19. Visitors and healthcare personnel (HCP) are the most likely sources of introduction of the virus that causes COVID-19 into a facility.
The Indiana State Department of Health follows guidance from the Centers for Medicare & Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC), which includes restricting all visitation, except for certain compassionate care reasons, such as end-of-life. Due to the high risk of spread once COVID-19 enters a facility, we must continue these protections.
We would like to work together with you to protect our vulnerable Hoosiers. Below are some ideas on how residents and their families can keep in touch:
- TECHNOLOGY (such as Skype and FaceTime) for more frequent video chats, emails, text messages, and phone calls.
- CARDS AND LETTERS with messages of support and updates on family members.
- RECORDED VIDEO MESSAGES to share via email or text message, if live-video chatting is not feasible.
- “VISITS” through a glass window or a parade of cars.
- VISUALS TO EXPRESS CARE. For example, ribbons around trees or benches, planting flowers outside, or outdoor posters and banners to show support.
- CARE PACKAGES that could include items such as photographs, cards, drawings, snacks, and entertainment (such as books, magazines, and puzzles).
- DEDICATIONS on the in-house cable channel and intercom system.
Long-term Care Facility Visitation FAQ
What kind of visitation is being allowed?
Outdoor visitation is now required in facilities without a new facility-onset COVID-19 case within the last 14 days, if certain facility and community conditions exist and as weather permits.
Indoor visits may resume as of July 4, in facilities without a new facility-onset COVID-19 case within the last 14 days, if certain facility and community conditions exist.
More details on visitation can be found, Visitation Guidelines for Long-term Care Facilities (updated 1/28/21)
What types of facilities are covered by the visitation guidance?
The guidance pertains to all long-term care facilities licensed by ISDH – nursing homes and residential care facilities, or licensed assisted living.
Will there be scheduled hours for the outdoor visitation?
Yes, but the facility will set those hours and the schedule may change, based on inclement weather & resident safety.
Must I wear a mask for visits, even with social distancing?
Yes, a face covering or mask must be worn during the entire visitation. The guidance discusses other visitor requirements, and the facility may require other reasonable precautions to protect the residents.
Is the visitation open for all ages?
Yes, if infection prevention measures are followed. Children under 2 are not required to wear a mask per CDC guidance.
Can I bring food?
Yes, you can bring food for someone, but you cannot share food with the resident (e.g., you cannot both eat from the same bag of chips). Also, if the resident has a dietary restriction (e.g., can only have soft foods or cannot eat certain types of food) then the food must meet these restrictions. If you are unsure if your loved one has food restrictions contact the facility ahead of time to learn what is allowed.
Is there any other visitation allowed now?
Yes, there is an exception for visitors for compassionate care situations, such as end of life. These exceptions are made case by case and should weigh the risk of viral transmission with the need for compassionate end-of-life care. More details on family visitation for end-of-life situations can be found here.
What if I am wrongly denied visitation with my loved one?
If you believe you have been wrongly denied visitation, or you have questions that aren’t answered by these FAQs or the guidance, you may email us at firstname.lastname@example.org or leave a voice message at (317) 233-7176 (effective June 9). This email address and phone line are dedicated to concerns about COVID-19 information, communication, and visitation with loved ones in long term care facilities. For other concerns or complaints, please contact our Complaints Program at (317) 233-7241 or email@example.com.
This site was last updated 6/18/2021 3:50 PM